How do I return an item?

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How to Make a Return

1. Fill Out a Return Request:
   Submit a return request on our website for a full refund (minus shipping costs). We’ll email you a prepaid return label.

2. Ship Your Item:

   • Once you receive your return label, you have 14 days to ship the product back.
   • Box it up, tape the label on, and place it in your mailbox for USPS pickup.
   • After 14 days, your return label will expire, and the return window will close.

3. Get Your Refund:
   Once we receive your return, we’ll process a refund to your original payment method (minus shipping costs).

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Return Guidelines

• Where to Return:

  • Items must have been purchased directly from Knafs.com.
  • If purchased from a dealer, please contact the dealer directly.
  • If you are having a warranty issue, please visit our Warranty Policy page.

• Condition of Returns:

  • Items must be unused and include all original packaging.
  • Damaged items or those missing packaging may not receive a full refund or may be denied.

• Exclusions:

  • Engraved knives: These are final sale and cannot be returned or exchanged. If there’s a manufacturing issue, visit our Warranty Page.
  • International returns: We don’t offer standard international returns. Contact us at [e-mail] to explore options—we’ll do our best to help!

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